|
FREQUENTLY ASKED QUESTIONS
-
FedEx Ground. In addition to the six (6) Ice Cream Club® pints, the package will contain
dry ice. Warning: Do NOT touch dry ice with bear hands. Dry ice will burn skin.
Use gloves or other protective material to remove dry ice from container. Immediately
upon receipt please get The Ice Cream Club® pints into a freezer. Dry ice will make
the package colder than your home freezer, so you will need to temper the ice cream
in your freezer in order to scoop the ice cream.
If you are surprising someone with a gift, we recommend you confirm that someone
will be able to receive the package and place in a freezer the day of delivery.
No need to ruin a surprise, instead use this opportunity to evoke curiosity and
anticipation by letting them know a perishable package is in route to them. We include
extra dry ice in every package but the ice cream needs to be placed in a freezer
immediately upon arrival. All packages are marked “Keep Frozen” and “perishable”.
The Ice Cream Club® is not responsible for damage to unclaimed gifts. The purchaser
is responsible to ensure recipients are available on the delivery date. You also have the option of purchasing a gift certificate. The recipient will receive a beautiful linen gift certificate allowing them to make their own pint selection. In addition, they will choose the timing that works best for them to receive the package.
-
Please review the map below and chart below:
Day Shipped
|
Color on map of ship to address
|
Delivery end of day*
|
Shipping cost
|
Monday
|
|
Tuesday
|
$19.00
|
Tuesday
|
|
Wednesday
|
$19.00
|
Monday
|
|
Wednesday
|
$19.00
|
Tuesday
|
|
Thursday
|
$19.00
|
Monday
|
|
Thursday
|
$19.00
|
Tuesday
|
|
Friday
|
$19.00
|
Monday
|
|
Thursday/Friday
|
$19.00
|
Tuesday
|
|
Friday/Monday
|
$19.00
|
Monday
|
|
Friday
|
$29.00
|
Monday
|
|
Monday the following week
|
$39.00
|
*Delivery day subject to change – due to weather, traffic, road conditions, mechanical
breakdowns, shipper issues, etc
-
There is no FDA definition of all natural (or minimally processed). There are ingredients generally considered all natural and most of our ingredients are generally considered all natural. However, as far as the emulsification and stabilization of the base ice cream mix goes, we do not use egg yolks or soy lecithin. Emulsifiers and stabilizers make up less than 1% of the product and are needed to bind milk-fat and water in order to have a smooth texture and prevent ice crystals. Egg yolks and soy lecithin are considered all natural but they are also allergens. By choice, we use vegetable derived mono and diglycerides, guar gum and carageenan. Guar and carageenan are minimally processed/all natural while vegetable based mono and diglycerides are further processed in order to make this vegetable derived emulsifier offer superior functionality.
When it comes to all the inclusions in our flavors we utilize numerous ingredients. These range from extracts, nuts, fruits, baked goods, candy pieces, candy bars, chocolates, caramels, etc. Some flavors contain artificial colors or flavors. That is why we provide a detailed ingredient listing, allergen statement and nutritional facts for each flavor. If you have any questions regarding an ingredient, please contact our Quality Control Director.
We have been making our award winning ice cream since 1982. All of our products are made in our 18,000
sq foot plant in Boynton Beach, Florida utilizing the Best cream in Florida. We
have received numerous awards for our plant and our great tasting products. In addition,
our cream which is rBST free (no artificial hormones), comes from a self-sufficient
Florida Dairy which utilizes modern equipment to develop and maintain a complete
environmentally-sensitive circle in the use of its water, waste and food. We also
attribute the great taste of our products to the fact that over 2/3 of all the ingredients
utilized to make our award winning products are locally sourced. We pasteurize and
homogenize on premise.
-
Our facility is inspected by the Food and Drug Administration (FDA) and the Florida Department of Agriculture, Dairy Division who regularly tests our products and calibrates our equipment. All products produced by The Ice Cream Club® are certified Kosher by the Orthodox Rabbinical Board.
Our Quality Control Division and In-House Dairy Laboratory is headed by a professional staff dedicated to excellence in the field of Food Science. Our Quality Control team makes sure that:
» Our ingredient suppliers meet the highest quality and food safety standards.
» Incoming supplies are monitored for compliance with our specifications.
» Finished product test results meet and exceed quality and safety standards.
» Our employees are well trained in current good manufacturing practices and sanitation procedures.
» Our production facility complies with the food code.
» An allergen control program is in place and followed by all employees.
» There is a record keeping procedure for product traceability from initial supplier to end consumer for the sole purpose of quality assurance and food safety.
» Nutritional information is available.
» Sensory evaluation is performed on finished products to ensure consistency and great taste.
» Our company maintains a food safety plan that complies with the new FDA law known as the Food Safety and Modernization Act.
The Ice Cream Club® and our Quality Control Division are committed to our Quality Assurance Program. Our focus is to provide and ensure consumers quality, safe, consistent and great tasting product. The Ice Cream Club® is dedicated to quality!
-
We have been making our award winning products for over 35 years. All of the products
produced by The Ice Cream Club® have been and continue to be Made in America. Our 18,000 sq ft plant is
located in Boynton Beach, Florida and over 2/3 of all the ingredients utilized to
make our award winning products are locally sourced.
We have been awarded Fresh From Florida® certification.
-
While we have been making our award winning ice cream since 1982, until now, we only
produced 3 gallon tubs. Our original store in a town called Manalapan, Florida (adjacent
to Palm Beach, Florida) is our only retail location. We do not have any sales people
on the streets so our growth has been through word of mouth. Since we started in
1982 with a single ice cream shop, The Ice Cream Club®, Inc. has steadily grown
to become the leading regional manufacturer and distributor of premium parlor style
ice cream, yogurt and related products in the Southeastern U.S. The Ice Cream Club®,
Inc. distributes ice cream and mixes to over 550 Ice Cream Shops, Retirement Communities,
Restaurants, Food Service Accounts and Wholesale Accounts throughout the Southeastern
and Midatlantic U.S. and Caribbean Islands. In order to ensure the success of long
term customers, the Company’s award winning products are only found in select ice
cream dipping stores and food service accounts, not in grocery or convenience stores,
or discount warehouses. The secret to the Company’s success is the unbeatable taste
of our Artisanal Style Ice Cream and Yogurt. In addition, the Company has become
synonymous for large quantities of oversized inclusions throughout the Ice Cream
Club® line along with many creative and unique flavors. The Ice Cream Club® holds
true to the old-fashioned way of producing ice cream. This process takes longer
and is less automated, but the taste of the ice cream definitely makes it worth
it!
We lead the chart in number of flavors available. We are very proud of the quality,
variety and exceptional taste of our No Sugar Added Ice Cream Reduced Fat line.
The Company maintains a Dairy Laboratory on premise. There has been uninterrupted
continuity of ownership/management since inception. The Ice Cream Club® prides itself
on its long term employees, customers and suppliers. In addition The Ice Cream Club®,
Inc. maintains a strong commitment to the community, donating time, resources and
products to numerous charities and scholastic enhancement programs.
Click on below link to learn more about:
Our
Company – Our Story
Our history
Press Releases
-
The Ice Cream Club® is focused on minimizing its carbon footprint. Investment into
technology has allowed our plant to load shift electrical needs and produce ice
in off peak hours. A 20 ton block of ice is needed each day to bring the Ice Cream
Mix temperature down after pasteurization and prior to freezing. In addition, the
Plant participates in recycling paper and plastic and uses reusable totes whenever
possible. Numerous sky lights throughout the Plant allow us to utilize natural lighting
instead of electricity in many locations. Our proprietary Route Optimization Software
ensures the maximum amount of product on our trucks with the minimum miles required
to deliver.
In addition, we partner with suppliers that share our commitment to the environment.
Our cream comes from a self-sufficient Florida dairy which utilizes modern equipment
to develop and maintain a complete environmentally-sensitive circle in the use of
its water, waste and food. The dairy has built in every possible environmental aid
to make it not only efficient, well run organization, but a good neighbor and outstanding
citizen with good stewardship practices in a time which the environment has become
an extremely critical issue.
-
The Ice Cream Club® is civic minded with contributions of time, product and resources
in support of numerous charities and scholastic enhancement programs, including
Hospice by the Sea, March of Dimes, Alzheimer’s Association, Diabetes Association,
Department of Children and Families (previously named Corporation of the Year),
Boynton Beach High School Career Experience Program, Wellington High School Project
Graduation, Forest Hills High School Project Graduation, Children’s Services of
Palm Beach, United Cerebral Palsy, Palm Beach Police National Night Against Crime,
Special Olympics Florida, and Project Lifesaver of Palm Beach County, etc.
The Ice Cream Club® remains committed to lending a voice to the many issues affecting
small business. Richard D. Draper, CEO & Co-Founder of The Ice Cream Club®, was
invited to testify at a hearing of the Committee on Small Business of the U.S. House
of Representatives in regards to the affects of regulations on small business. In
addition, The Ice Cream Club® is actively involved in the International Dairy Foods
Association, All Star Dairy Association, National Ice Cream Retailers Association, Florida Restaurant and Lodging Association and
Localecopia.
|